Delivery & Returns

Delivery

Standard UK delivery (2-5 working days):

For orders under £7.00: £2.20

For orders £7.00 and more: Free

Next day UK delivery (when you order before 1pm): £5.99, excludes bank holidays

Worldwide delivery (3-17 working days- may vary depending on destination): from £19.99, calculated at checkout 

Returns Policy

You have 14 days to return or exchange any unwanted items (beginning on the day after the day you receive the goods). After this you have 14 days to send your items to us.

All items must be in a new and unused condition, in the original packaging with all tags/ labels attached in the original way. Returned items which are not in a new or unused condition may not be fully credited to your account.

TIME will not pay for any return charges. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you amounts that are attributable to the loss or damage.

Please Note: For hygiene reasons the following items cannot be returned: pierced jewellery items, cosmetics, products with security/ hygiene stickers attached cannot be returned if the sticker is removed. A refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift Vouchers and E-Gift Cards cannot be returned. This does not affect your right to return faulty items.

Returning Item(s)

By Post

  1. Fill in our Returns Request Form (‘Quick Links’ section at the bottom of the page)- no need to wait for a reply. We can only accept returns where you have contacted us prior to sending.
  2. Package the item(s) you wish to return in the original packaging, ensuring that the original postage label is no longer visible.
  3. Return the item(s) to us using your preferred method, we recommend you use recorded/ secure delivery. Please note we do not offer free returns; postage must be paid for by the sender (returns postage will not be returned by TIME).
  4. When we receive you item(s) we will check them over to make sure they are in a suitable condition. Once we have approved you return, your refund will be issued back to the payment method used to place the order. It can take up to 5 working days for the money to show in your account.

In Store

  1. Fill in our Returns Request Form (‘Quick Links’ section at the bottom of the page)- no need to wait for a reply. We can only accept returns where you have contacted us prior to sending.
  2. Bring the item(s) you wish to return to our Romford store. We will check them over to make sure they are in a suitable condition. Once we have approved you return, your refund will be issued back to the payment method used to place the order. You will receive conformation by email immediately, it can take up to 5 working days for the money to show in your account.

    Returns Address:

    69a South Street, Romford, Essex, RM1 1NL

     

    ITEMS NOT RETURNED IN LINE WITH THE ABOVE POLICY MAY NOT BE REFUNDED & WILL NOT BE POSTED BACK TO YOU.

    PLEASE NOTE: THIS POLICY IS ONLY APPLICABLE TO ITEMS BOUGHT ONLINE, FOR IN-STORE RETURNS PLEASE REFER TO THE BACK OF YOUR RECEIPT OR ASK ONE OF THE TEAM IN-STORE. FOR TIKTOK RETURNS CHECK THE "MY ORDERS" PAGE ON YOUR TIKTOK APP.

     

    Missing Parcels

    Sorry to hear that you're having problems with your order. Please make sure you have checked the following:

    • For a calling card from the courier- it could have been slipped under your door, or delivered where you usually receive letters
    • With your neighbours/ reception desk/ concierge in case they have seen or accepted your parcel
    • The online parcel tracking details in your shipping confirmation email

    If you’ve checked all of the above but still haven’t recovered your parcel, please contact us and we'll be happy to help.

    NOTE: If we cannot find your parcel we will need to contact the courier to open up a claim. This process can take up to 48 days to be concluded. We must await a positive outcome to the claim before any refund/ replacements can be issued. We understand that when your parcel goes missing it can be frustrating for you, but we appreciate your patience and understanding. If there is a negative outcome to the missing parcel claim (your parcel is confirmed to be correctly delivered by the courier), we reserve the right to close the case and not issue a refund/ replacement.


    Damaged/ Incorrect Item(s)

    While we take care to check all parcels before they're sent out, on the odd occasion some can slip through. First off we'd like to say a huge "sorry!". If you receive any faulty/ damaged/ incorrect items please notify us within 10 days of receipt. You can do this by either replying to your order confirmation email or by dropping us a message on our contact form. We will then get in touch to come to a resolution with you. We will require a photo of the fault/ damage/ incorrect item(s). If you cannot supply this, we will be unable to help you.