Delivery & Returns

Delivery

Standard UK delivery (2-5 working days): Free

Next day UK delivery (when you order before 1pm): £5.99, excludes bank holidays

Worldwide delivery (3-17 working days- may vary depending on destination): from £19.99, calculated at checkout 

Returns Policy

You have 14 days to return or exchange any unwanted items (beginning on the day after the day you receive the goods). After this you have 14 days to send your items to us.

All items must be in a new and unused condition, in the original packaging with all tags/ labels attached in the original way. Returned items which are not in a new or unused condition may not be fully credited to your account.

TIME will not pay for any return charges. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you amounts that are attributable to the loss or damage.

Please Note: For hygiene reasons the following items cannot be returned: pierced jewellery items, cosmetics, products with security/ hygiene stickers attached cannot be returned if the sticker is removed. A refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift Vouchers and E-Gift Cards cannot be returned. This does not affect your right to return faulty items.

Returning Item(s)

By Post
  1. Fill in our Returns Request Form (‘Quick Links’ section at the bottom of the page)- no need to wait for a reply. We can only accept returns where you have contacted us prior to sending.
  2. Package the item(s) you wish to return in the original packaging, ensuring that the original postage label is no longer visible.
  3. Return the item(s) to us using your preferred method, we recommend you use recorded/ secure delivery. Please note we do not offer free returns; postage must be paid for by the sender (returns postage will not be returned by TIME).
  4. When we receive you item(s) we will check them over to make sure they are in a suitable condition. Once we have approved you return, your refund will be issued back to the payment method used to place the order. It can take up to 5 working days for the money to show in your account.
In Store
  1. Fill in our Returns Request Form (‘Quick Links’ section at the bottom of the page)- no need to wait for a reply. We can only accept returns where you have contacted us prior to sending.
  2. Bring the item(s) you wish to return to our Romford store. We will check them over to make sure they are in a suitable condition. Once we have approved you return, your refund will be issued back to the payment method used to place the order. You will receive conformation by email immediately, it can take up to 5 working days for the money to show in your account.

    Returns Address:

    11 Lockwood Walk, Unit B12, The Liberty Shopping Centre, Romford, Essex, RM1 3RH

     

    ITEMS NOT RETURNED IN LINE WITH THE ABOVE POLICY MAY NOT BE REFUNDED & WILL NOT BE POSTED BACK TO YOU.

    PLEASE NOTE: THIS POLICY IS ONLY APPLICABLE TO ITEMS BOUGHT ONLINE, FOR IN-STORE RETURNS PLEASE REFER TO THE BACK OF YOUR RECEIPT OR ASK ONE OF THE TEAM IN-STORE.